ANY DOUBTS? WE GOT YOU COVERED

1. What products do you sell?

We sell collectible trading cards and merchandise related to the Pokémon Trading Card Game and the Dragon Ball universe. Our products may include booster packs, single cards, starter decks, and collectible items.

2. Are your cards authentic?

Yes. All cards sold on our website are 100% authentic and verified. We do not sell fake or unofficial cards.

3. Do you sell rare or limited edition cards?

Yes. Occasionally we offer rare, ultra-rare, and limited edition cards depending on availability. These may include special holographic or collector cards.

4. How can I place an order?

  1. Browse our catalog.

  2. Add the cards or products you want to your cart.

  3. Proceed to checkout and enter your shipping details.

  4. Complete payment to confirm your order.

5. What payment methods do you accept?

We accept secure payment methods available on the website. These may include debit cards, credit cards, or other supported online payment services.

6. Do you ship internationally?

Yes, we may offer international shipping depending on your location. Shipping costs and delivery times will be calculated during checkout.

7. How long does shipping take?

Shipping times depend on your location. Most orders are processed within 1–3 business days, and delivery times may vary depending on the shipping service.

8. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number so you can monitor your delivery.

9. What is your return policy?

If you receive a damaged or incorrect item, please contact us within a specified number of days after delivery. We will help arrange a replacement or refund where applicable.

10. How can I contact customer support?

You can reach us through:

  • The Contact Us page on the website

  • Email support

  • Social media channels listed on our site

Our support team will respond as soon as possible.

11. Do you buy or trade cards?

Depending on availability and policies, we may allow card trading or buying from collectors. Please contact us for more details.

RETURN AND REFUND POLICY

We want our customers to be satisfied with their purchases.

Returns
Returns may be accepted within 7–14 days after delivery depending on the situation.

Damaged Items
If your item arrives damaged, please contact us immediately with photos of the product and packaging.

Incorrect Orders
If you receive the wrong item, we will arrange a replacement or refund.

Refunds
Refunds will be processed once the returned item is received and inspected.

Non-Returnable Items
Some collectible cards may not be eligible for return due to their collectible nature.

Contact
For return requests, please contact our support team through the website contact page.

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